Where is the meeting point?
Your driver will be waiting at the Meeting Point inside the Airports Central Arrivals Hall (near restaurant Burger King), holding a name sign. Please follow the signs to the Meeting Point. Your driver arrives approximately 35 - 45 minutes after your landing at the Meeting Point. Your driver contacts you by phone after your landing if needed. Please make sure that your phone is turned on.
What if my driver is not there?
This doesn’t happen very often, but it is possible that the driver is not yet at the agreed meeting place due to several reasons. First of all, please stay inside the Terminal. Please contact your driver using the details sent to your e-mail earlier or if you have not received any driver details please call our emergency number +316 47 04 04 07. Do not take another taxi, there will be no reimbursement. (Driver can be waiting at the wrong gate, due to last minute changes made by the airport. We monitor your flight with the Schiphol Airport application.)
What if my flight or train is delayed?
You have a complimentary waiting time of 75 minutes after the landing for airport pickups and 30 minutes after arrival for train station pickups. We understand that there may be issues beyond your control that could lead to unexpected delays. By providing your flight or train details upon booking, your driver is able to track your arrival time and will adjust your pickup time accordingly without any extra costs.
Please make sure that the provided phone number is correct and that your phone is turned on after arrival. When we have no contact within the waiting time, we have the right to leave the airport or train station. We can not wait longer without having contact. If there is contact between our driver and you, then the driver waits until you meet him but can charge the extra waiting time.
Is the driver able to wait if I'm not ready to depart?
For Pickups from hotels, offices or home address, you have a complimentary waiting time of 15 minutes after the agreed pickup time. When you are not ready at the agreed pickup time, the following waiting costs will be charged;
Random Car Class: €40,- Per Hour
Business Car Class: €50,- Per Hour
Van: €55,- Per Hour
Mini Coach: €70,- Per Hour